Please allow us to welcome you to the Onyx Hotels family in Austin, Texas. You have selected a premiere property in one of the best locations that downtown Austin has to offer. We want to make sure you enjoy your upcoming stay, and it is our goal to provide you with an excellent experience from start to finish.
We are here to help, and like to grant wishes. Our property management team, known as Onyx Hotels, will take care of any requests you have before, during, and after your stay. In addition to providing unique Austin accommodations, we have also helped groups in the past with tours, transportation, dinner reservations, private chef services, event planning, floral deliveries, daily cleaning, and a variety of other services.
My name is Ryan Windsor, and I will be your host. I spend most of my time in Austin and enjoy travel and visiting places like California and Hawaii. I would like to personally welcome you, and I am pleased that you chose to stay with us. Along with the rest of the Onyx team, I am always available to assist, if needed.
Your primary point of contact is Thomas Roalson, the property manager in Austin. He manages the day to day operations, and is truly exceptional at his job. Please reach out to him. Thanks again for choosing Onyx Hotels. Please enjoy Austin and let us know how we can make your stay more memorable.
Call (415) 231-5199
You are living right. Congratulations on picking arguably the best location in downtown Austin.
The condominium complex where you will be staying is known as the Railyard Condominiums. There are two buildings (there used to be six but the Convention Center now occupies the other four). The addresses are 201 and 301 E. 4th Street, Austin, Texas 78701. If your unit number starts with the #2, you are staying in 201 E. 4th Street. If your unit number starts with the #3, you are staying in 301 E. 4th Street.
Check-in time is at 3PM. Check-out time is 11am. If we are able to assist, we will do our best to accommodate early/late requests, when/if available within an hour of the standard times. For longer extensions, we encourage guests to book additional nights. Please keep in mind that we generally have guests staying the night before or after your stay. We operate similarly to a hotel, so we may receive a booking at any time. Please respect our established times so that we may continue providing a higher level of service for all of our guests.
Entry Gate The gate code to enter the complex was provided with your unique door code. If you need that information again, please reference the email that was sent. Please note that we are unable to provide door codes over the phone or via text for your security. You can use this access code to enter any of the pedestrian gates in both buildings (10 total), and once you are in the unit, you will find a clicker to open the gate in the parking area. This provides access to your private, covered, and gated parking space.
Parking If you are bringing a car, you have one assigned parking space. The clicker to access the parking garage is on the counter when you check in. It is a grey-colored key fob. Please be sure to park in your assigned space, which was provided in the email with all instructions. All other spots are privately owned, so please do not park in them or you will be at risk of being towed. If you need extra parking, please call us to see if we can accommodate any extra cars. Otherwise, you can use the metered street parking, or use the Marriott valet across the street. We cannot be held responsible for your vehicle during your stay, so please be sure to park in the correct space, remove all valuables, and lock your ride.
“All of the little touches made everything come together so perfectly.” – Sam
We work hard to make sure you that you have all of the necessary items to make your stay relaxing and enjoyable. If we have missed something, please let us know as soon as possible. Here are the necessary details for everything we could think of regarding the condos.
Austin sounds a little bit like Aston Martin, which is the type of car James Bond would drive.” – Mike Myers
Get ready to take it all in. You are steps from almost everything, and Austin has a lot to offer. Here is a quick guide that we created to help you get started. In addition to the suggestions listed below, here is a link to a local guide on Austin that I created for guests to use: Austin City Guide. Need more tips, let us know or follow us on Twitter.
Tours and Activities If you are interested in doing something fun during your stay, please let us know what you are interested in doing, and we will take it from there! Horse-drawn carriage rides, city tours, escape rooms, we know it all.
Airport Transfers For airport transfers, there is a service called Capital Metro that runs every 30 minutes between the Austin Airport and the Austin Convention Center, which is located across the street from the Railyard Condominium complex on the corner of 4th and Trinity. The Airport Flyer costs $1.75, and it only makes a few stops in between the two destinations. When you get to baggage claim on the lower level, step outside and follow the right pointing arrows that say Capital Metro.
Groceries and Booze There is a Royal Blue Grocery less than a block away from the building on 3rd Street, just next door to the Uncle Julio’s Mexican food restaurant. They have breakfast foods, snacks, coffee, and a small selection of beer and wine. If you want to visit a liquor store, the closest one is Twin Liquors on 7th Street. If you need a full grocery store, the Whole Foods flagship store is located between 5th and 6th Street on South Lamar Boulevard. Instacart is also available for grocery delivery. Click here to get $10 off your first order, as well as free delivery.
Room Service While we don’t exactly offer room service, we have the next best thing. If you want food delivered from any Austin restaurant, Favor is the way to go. Simply download the app, order whatever you want, and they will bring it to you. Get your first delivery free by signing up here.
Restaurant Suggestions In Austin, we love our food. With so many places literally outside of the front door, it is hard to go wrong. A few nearby options include: Fleming’s Steakhouse, Fogo de Chao, Piranha Sushi, Vince Young Steakhouse, Backspace, PF Changs, 200 Congress, La Condessa, Swift’s Attic, Champions Sports Bar, Annie’s, Eddie V’s, Iron Works BBQ, Swift’s Attic, Trace, Bob’s Chop House, and many more. A few favorites include Parkside for oysters, Backspace for pizza, Lamberts for brunch, Perry’s for the pork chop, and Frank for a unique hot dog. Please contact us for specific suggestions, and we will be glad to tell you about the latest and greatest places to visit.
You are staying in the very heart of downtown Austin, Texas. You can walk to virtually everything, but taxis, pedicabs, and public transportation are also just outside of your door. Some of the places to make sure to visit during your stay may include:
Town Lake You can access Town Lake, the hike and bike trail, the rowing center, and other activities by walking just a few blocks south from the condo. The Congress Bridge (bat bridge) is one of the first things you will see once you get there. Be sure to go at dusk to watch the bats fly.
Rainey Street This funky neighborhood has been converted into a series of bars and restaurants that occupy former bungalow-style houses. There are some really interesting places here including Nova, Clive (be sure to check out the Mescal bar), and the Container Bar. A few buildings have been torn down, making way for condos and retail, and you can easily walk here in about 5 minutes.
Historic 6th Street This is the famous stretch of 6th Street that has made the city famous for our nightlife. Think of it like Austin’s version of Bourbon Street, with all types of bars featuring live music, DJ’s, and even a mechanical bull. The street is closed to vehicle traffic on weekends after 10pm, and holidays, and should not be missed. The heart of the action is 2 blocks away. If you want a unique experience on 6th, in the midst of the craziness, make a reservation to visit a speakeasy-style bar called Midnight Cowboy. www.midnightcowboymodeling.com. If you don’t want reservations, but want to try the experience, check out the Firehouse Lounge. Be sure to enter through the Hostel Lobby for the best user experience. Finally, if you have not heard of the Alamo Drafthouse, be sure to visit the “Ritz” on 6th to see a movie. They do things a little differently, and the franchise has expanded nationwide. Basically, they wait on you during the movie with a full bar, restaurant, and server at your beck and call.
“You have to learn the rules of the game. And then you have to play better than anyone else.” – Albert Einstein
We are not here to be a buzz kill. We don’t want to harp on any of the house rules, so your cooperation is incredibly appreciated. There aren’t a lot of rules (outside of the ones that simply require common sense), but the few that we have are important. If you have questions, please contact us.
Noise Please note that this is a residential community, and be courteous when entering and exiting the building. Quiet hours are from 10pm to 7am, and sound carries through our courtyard style complex. To avoid noise violations being charged to your group, please keep your guests inside of the condo during the quiet hours. Keeping the windows and doors closed helps tremendously as these condos are well insulated. 99.9% of the infrequent issues we have had were the result of people being noisy in the common areas.
Trash If you need to take the trash out during your stay, the dumpster is located at the center of the parking garage (big red door). Please use this dumpster, and do not place any trash in the regular sized cans around the property or outside of the door to your unit.
Pool We mentioned it before, but the pool hours are from 10am – 10pm. Outside of these hours, when the pool is closed, fines can be assessed by the HOA to any offending unit. These fines will be your responsibility, so please do us both a favor, and just don’t do it.
Parking You should know your assigned parking space, and please be careful to grab the correct spot. If somebody is parked in your space, contact us and we will have the car removed. Please do not park in other spaces (unless specifically directed by our team) as your car may get towed. We cannot be responsible if this happens and do not want to receive that call.
Damage Please be aware that you are responsible for your entire group, as well as the condo you have rented for the entire duration of your stay. While we rarely have problems, we do inspect the units before and after each booking for damage. Any repairs or replacement costs required within the condo or in the complex will be assessed to the primary rental tenant should they occur.
DON’T SWEAT THE SMALL STUFF AND HAVE A BLAST IN ATX!